Top 5 reasons why ?The Customer Is Always Right? is wrong
You’ll get no argument from me. Put employees first, they’ll put the customers first — within reason.
Top 5 reasons why ?The Customer Is Always Right? is wrong
You’ll get no argument from me. Put employees first, they’ll put the customers first — within reason.
PressThink: The People Formerly Known as the Audience
Amen! Can I get a witnes?
Publisher, be very, very afraid?
If it is true that there will always be middlemen, even on the Internet (and he makes some good points), then is it good news for traditional publishers, like newspapers? And, subsequently, is it bad news for bottom-up publishers like independent bloggers
“The user-generated content would create the site.” (via Laura)
By day, I'm a product manager serving a group of fantastic engineers at Square.
By night, I fight crime and solve mysteries with a robot pal of my own creation.
By midday, I like a snack, generally a cookie.
Part of this biography isn't true (hint, I like cookies and engineering, I don't own a robot)
