Silverback — guerrilla usability testing

Posted on July 24, 2008 by Chris Heisel
  • Silverback — guerrilla usability testing – Records screen activity, while simultaneously using a Mac's built in iSight and microphone to record the test subject. Great tool for guerrilla usability testing.
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Electronic Publication and the Narrowing of Science and Scholarship

Posted on July 22, 2008 by Chris Heisel
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Feist on Sesame Street

Posted on July 18, 2008 by Chris Heisel
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iPhone hijack update

Posted on July 18, 2008 by Chris Heisel

It’s day 2 of our [iPhone hijack crisis](/blog/2008/07/16/iphone-hijacked/).

* [Erica](http://ericaendicott.com) and I spent the better part of Thursday each tackling AT&T customer service representatives and fraud prevention specialists. It’d be nice if we could deal with **one person** so we didn’t have to do the “My name is (blank), my phone is (problem), please help!” routine over and over and over and over.

* Alan Bentley with the Atlanta technical services division of AT&T was a godsend — he listened to our problem and actually listened when I said **we haven’t been in Azerbaijan**. He opened a case number for us and we’re hoping to hear back from an engineer sometime Friday.

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The Truth about Web Navigation (by Jeremy Zawodny)

Posted on July 18, 2008 by Chris Heisel
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